Customer Testimonials
Why does Rate People not have Service Department. I had two service advisors. Jeremy was training a young lady (hard to pronounce her name) and they were both fantastic! World class service. I was impressed as soon as I drove in and saw the technology being used to check tire wear and alignment. Pretty cool. Service was completed timely and they also took care of an open recall on the engine cover. The waiting areas are great and nice to have a drink or snack. Everyone I uncounted was friendly and greeted several times during my time at the dealership. ... Read More DealerRater - Nov 12, 2026
I was a first time buyer and was extremely nervous about purchasing a vehicle. I had went to dealership where there was no order or professionalism and it had ruined my whole experience, that was until I came across North Park Volkswagen! Andrew Rosales was the complete opposite of the salesman I had seen before, he sent me pictures, videos, and information about the car and really made my experience as a first time buyer less stressful. I would 100% recommend him to anyone in the market for a vehicle!
⭐⭐⭐⭐⭐ 5-Star Experience at North Park Volkswagen!
What an AMAZING experience from start to finish at North Park Volkswagen!
A huge shoutout to our salesperson, Kat, for providing exceptional customer service! She was incredibly communicative, professional, and always prompt with her responses. She kept us informed throughout the entire process, making everything smooth, easy, and stress-free. Her attentiveness, professionalism, and dedication to ensuring we had a great experience truly stood out!
We also want to recognize Mr. Austin in Finance, who was absolutely wonderful! He was extremely thorough, took the time to explain everything clearly, and made sure to ask if ... Read More Google - Nov 11, 2026
Always a professional operation. Check in was smooth and Jeremie and his team asks all the right questions, and also had immediate answers to my concerns. I very much appreciated the text updates as the service progressed.
Appreciate the courteous Service from start to finish. The waiting area was comfortable. I do like the new remodel area in the service part.
David Collins was very professional and kept me updated on all aspects of the services on my vehichle. My car was ready sooner than expected and I was provided all the information I needed when I picked it up plus David is a knowledgable guy! This is why I travel from Corpus Christi to San Antonio to get my car serviced!
Easy to schedule. Great facilities. Great customer service. Transparent and easy to work with. Jeremie is great
Jason Backman made this entire process painless. He was very patient with my questions and handled himself professionally. Anytime I get my vehicle serviced at North Park I request him as my advisor for everything from regular services intervals to major repair work. I would advise anyone to request him specifically if you have any work done at North Park. You will not be disappointed!
This place was amazing and Robert our sales guy was very professional and knew every question we had in detail. Definitely going back in the future.
I highly recommend the North Park VW dealership. The entire experience was extremely enjoyable in the purchase of a new vehicle. Scott Day was thorough and made the vehicle buying process easy! Thank you to Scott and the VW team! We will continue to purchase from VW North Park.
Coolant needed topping off because my coolant sensor kept going off but staying at 194, so I pulled into service, they topped it off complimentary and I left! Super easy and great service.
It was a great experience for y first time visit!! Jeremie was great, I will return!!
It was clean and peaceful and the technicians seemed to pay very close attention to each vehicle they worked on.
David was a fantastic advisor - he took time to understand my concerns and advised based on safety considerations. Very much appreciated his advice and perspective on what could have been a very stressful day.
It's always about exceptional experience. Went in for my 80k service. Not an inexpensive service (and is a few hours to complete). Got a shuttle back home and to the dealership. My service advisor, Andréa, is totally the best!
I came in for a tire that was losing air. Jeremie let me know that my car had additional services needed but they were all covered by warranty. When I explained I could not wait due to a tire needing to be replaced/ordered, he arranged a loaner car so I could get back to work. My car was done before the promised time and all the extra work saved me future trips or possible breakdowns. Great job!
(Translated by Google) Mario was super attentive and kind throughout the entire procedure, excellent service 💯 I'm very satisfied 💯🙏🏻 (Original) Mario fue super atento y amable durante todo el procedimiento, excelente servicio 💯 estoy muy satisfecha 💯🙏🏻
Spoke with Chelley, my sales person, regarding turning in my lease and who did a phenomenal job of finding the right vehicle for me!! I love my new Tiguan and Mr. Gold is the most patient, professional finance officer who I have ever worked with and achieved the financing I needed for my lease. Thanks so much!!
Very friendly staff and made my job as a buyer very smooth and hassle free. Had everything lined up before I even got there so when I did make the 3 hour drive my truck was sitting there waiting on me. All that was left to do was sign a couple papers!
David Collins was a great service advisor and helped me with all of the issues I was having with my vehicle!!!
I can't thank kat and her team enough. Very professional and got us in and out very quickly. This is our second North park car and we are truly happy with the whole experience.
Very happy the way the salesman Andrew take care the sale also the manager was very pleasant negotiating the deal
(Translated by Google) Very disappointed, terrible service.
Be careful when buying a vehicle at the VW dealership, especially the one in San Antonio. We bought a 2026 Tiguan, we've had it for three months, and it feels like an old car. I took it in for a checkup, and all they did was add oil and an engine additive to prevent damage, which I don't think is normal because it's a new vehicle. It keeps telling me to change the key fob battery, all the dashboard lights suddenly come on, and when I put my phone on the ... Read More Google - Nov 3, 2026
Excellent and fast work, very good, my car was ready in the right time. Thank you
Shopping for a vehicle at this dealership is soooooo easy. Thanks to Andrew Rosales it was the best time I've ever had buying a vehicle and I've bought plenty. I HIGHLY recommend reaching out to him. New or used he has got you covered. Thanks Andrew!!!
(Translated by Google) I really appreciated the service I received at the dealership. Thank you to the salesman who helped me, Mario Espinoza, for his patience and attention. (Original) Me gustó mucho la atención que recibí en la concesionaria, gracias al vendedor que me atendió por toda su paciencia y atención brindada Mario Espinoza gracias
(Translated by Google) Happy and content with my new Grove Grove, thanks to Mr. Mario Espinoza for all his attention and kindness. (Original) Feliz y contenta con mi nueva grove grove , gracias a el señor Mario Espinoza por toda sus atenciones y su amabilidad
(Translated by Google) Grateful to the agency and to Mr. Mario Espinoza for the attention they gave me and their patience when I was undecided about which vehicle to take. Very satisfied and grateful, I would return once again. (Original) Agracido con la agencia y con el señor Mario Espinoza por la atención que me brindaron y la paciencia cuando estaba indeciso con cuál vehículo llevar, super conforme y agradecido, volvería una vez más
(Translated by Google) The dealership is very well-equipped, with a wide variety of vehicles, and the service was 10/10. I was assisted by salesman Mario Espinoza; thank you for your time and patience. (Original) La concesionaria está muy completa, mucha variedad de vehículos y la atención 10/10 atendido por el vendedor Mario Espinoza , gracias por el tiempo y la paciencia
(Translated by Google) Excellent service and incredible attention from Mario Espinoza (Original) Excelente servicio y la atención increíble de parte de Mario Espinoza
(Translated by Google) Highly recommended! Mr. Mario Espinoza provided me with personalized attention and allowed me to see and take the test drive. I'm extremely satisfied with my experience. (Original) súper recomendado, el señor Mario Espinoza me brindo una atención personalizada y me permitió ver y realizar la prueba de manejo, súper conforme con mi experiencia
(Translated by Google) Excellent service, highly recommended. MARIO ESPINOZA (Original) excelente servicio, muy recomendable MARIO ESPINOZA
(Translated by Google) I called to schedule an appointment. I saw a flyer at Ross and contacted Mr. Mario Espinoza, who helped me find and get a quote for the car I needed. I highly recommend their attention and service. (Original) Marque para agendar una cita, la verdad vi un flyer en en Ross me comunico con el señor Mario Espinoza y me ayudó a encontrar y cotizar el auto que necesitaba, super recomendado la atención y el servicio
(Translated by Google) I went to see an SUV and ended up with my Atlas, excellent attention and service, many thanks to Mario Espinoza for helping me in this whole process. (Original) Fui a ver una SUV y terminé con mi Attlas, excelente atención y servicio, muchas gracias a Mario Espinoza por ayudarme en todo este proceso.
(Translated by Google) Highly recommend the cars and the service were on another level, thanks to Mario Espinoza for always being attentive, highly recommended. (Original) Super recomendado los autos y el servicio estaban a otro nivel, gracias a Mario Espinoza por estar siempre al pendiente muy recomendado.
(Translated by Google) I didn't know the dealership; I actually went to visit it on a friend's recommendation. I didn't expect to find the truck I was looking for, but I left very happy with my quote and budget. Mr. Mario Espinoza helped me, and he really convinced me. I'm going back next week to finalize my purchase. Thank you for all your help.
(Original)
No conocía la concesiónaria , la verdad fui a visitarla por recomendación de un amigo, no pensaba encontrar la camioneta que buscaba, pero me fui muy contento con mi ... Read More Google - Oct 31, 2026
(Translated by Google) I traveled more than 2 hours to visit the dealership, and I was very happy with my 2021 Ford Edge. They tailored it to my needs and preferences. Thanks to the salesman, Mario Espinoza, for always being attentive. (Original) Viaje más de 2 horas para conocer y visitar la agencia, quede muy contenta con mi Ford Edge 2021, se ajustaron a mi necesidades y mis gustos, gracias al vendedor Mario Espinoza por siempre estar al pendiente.
One of the best car buying experiences I have had. Jacob was my salesman. I highly recommend him. Everything went perfect.
(Translated by Google) Thanks Mario Espinoza, since I met you you have helped me find the best vehicles for my whole family, more than 12 years being our best car salesman, an excellent advisor and friend!!! (Original) Thanks Mario Espinoza , desde que te conozco me has ayudado a encontrar los mejores vehículos para toda mi familia, más de 12 años siendo nuestro mejor vendedor de autos, un excelente asesor y amigo!!!
(Translated by Google) I'm so happy with my 2020 Jeep, I loved it! I'm super pleased and it's the color I was looking for. Thanks to the advisor Mario Espinoza for helping me throughout the whole process, he was very kind and attentive, highly recommended. (Original) Contenta con mi Jeep 2020, me encantó, quedé súper contenta y en el color que buscaba , gracias al asesor Mario Espinoza por ayudarme en todo el proceso, muy amable y atento, súper recomendado.
(Translated by Google) Excellent service from Mr. Mario Espinoza, happy with my new car (Original) Excelente servicio del señor Mario Espinoza feliz con mi nuevo auto
(Translated by Google) Excellent service, very good attention, 100% recommended, thank you Mario Espinosa (Original) Excelente atención, muy buen servicio, 100% recomendado, gracias Mario Espinosa
(Translated by Google) Thrilled to be driving my new 2023 Captiva SUV! Many thanks to the seller, Mario Espinoza, for all his help. (Original) Feliz por estrenar mi nueva camioneta Captiva 2023 muchas gracias al vendedor Mario Espinoza por todas sus atenciones
I was greeted right away and wait time was less than expected. Jason is awesome!
Mario Espinosa is an excellent salesperson who is attentive to you and your family. From the moment you arrive until your transaction is complete, he makes you feel comfortable and ensures you clearly understand what you’re buying. He’s also happy to answer any questions about the services. I recommend him 100% for his outstanding customer service.
(Translated by Google) I had an excellent experience with Mario Espinoza. From the very first moment, he proved to be a highly professional, friendly, and attentive person. He patiently showed me the vehicle, explained everything clearly, and readily answered my questions. His commitment to providing excellent service and making the customer feel comfortable and well taken care of is evident. I definitely recommend Mario Espinoza for his professionalism, excellent customer service, and attention to detail! Without a doubt, a 5-star experience.
(Original)
Tuve una excelente experiencia con Mario Espinoza. Desde el primer momento demostró ser una persona muy profesional, amable ... Read More Google - Oct 30, 2026
(Translated by Google) We had an excellent experience at North Park Volkswagen. From the very first moment, Mario Espinoza provided us with exceptional service. He showed us a vehicle, explained every detail, and kindly answered all our questions, helping us to better understand its features and benefits. (Original) Tuvimos una excelente experiencia en North Park Volkswagen. Desde el primer momento, Mario Espinoza nos brindó una atención excepcional. Nos mostró un vehículo, nos explicó cada uno de sus detalles y respondió amablemente todas nuestras preguntas, ayudándonos a conocer mejor sus características y beneficios.
A special thank you to Andrew Humphreys for making the entire car-buying experience such a wonderful one. Andrew was professional, friendly, patient, and genuinely helpful every step of the way. He made sure all my questions were answered and went above and beyond to make the process smooth and stress-free.
Great experience. Mr Rosales was very knowledgeable and helpful. Finance manager was a little to fast in explaining the numbers.
Julia Cardenas (Express Advisor) is always so helpful and takes time to make sure I understand my service. Julia is always knowledgeable about the service that im getting at the time. Julia's help and support makes me feel comfortable and like im at home. Her support makes it easy to get service and feel like nothing is being overlooked during service/car care. Thank you for being so kind, helpful and supportive Julia!
We had an exceptional experience throughout the purchase.....refreshing.for us. Manny was great to work with.
Jacob was absolutely wonderful to work with! I cannot thank him and the North Park VW team enough!
I had a great experience with North Park VW. Mario was very responsive and helpful. I had a busy week and he brought the car to my office for a test drive. He connected me with the finance department and they were able to get me a lower rate than my bank's preapproval. Joseph in finance was very patient and explained and answered any questions I had about financing and warranty. They made the car buying process very easy and transparent. I don't feel like I had to fight or haggle to get a good deal.
We came into to North Park, specifically, because their online website had deals posted. Robert was able to explain to us our different options based on what we were looking for! I really don’t care for trims but he explained different trims to us that I understood them! I really appreciated his help and patience for this process! The waiting area is really nice as well!! I am actually not dreading going back for my car maintenance!
This is the second vehicle purchased through Trini. I had an excellent experience working with Trini Ramirez! The entire process was smooth, efficient, and stress-free, with a quick turnaround time on both financing and getting the vehicle of my choice. Trini provided top-notch customer service and truly went above and beyond to make sure everything came together seamlessly.
He was attentive, helpful, and committed to making the entire experience a positive one from start to finish. It’s refreshing to work with someone who genuinely cares about their customers and goes the extra mile to ensure their satisfaction.
I highly ... Read More Google - Oct 28, 2026
Mario Espinosa BEST SALES MAN EVER!!!! Helped me buy my first car , so kind and very patient and friendly!!!
Very Disappointing and Questionable Sales Practice
I recently communicated with South San Antonio Buick GMC through text messages about purchasing a 2023 Buick Envision and trading in my 2022 Chevrolet.
I was sent two different written proposals, and the differences raised serious concerns about the dealership’s pricing transparency.
The first proposal offered me $15,500 for my trade-in BUT included $2,495 in AutoButler Paint and Interior protection products.
When I questioned these charges, I was told that the AutoButler products were not add-ons. However, the second proposal removed the AutoButler charges and reduced my trade-in allowance from $15,500 to $14,000.
My question is simple: Why does ... Read More Google - Oct 26, 2026
I had a great experience working with Mario Espinoza! He was friendly, professional, and helpful throughout the car-buying process. He took the time to answer my questions and made everything easy and comfortable. If you’re looking for a vehicle, I highly recommend asking for Mario. Thank you for the excellent service Mario!
Best experience I have ever had purchasing a vehicle. The team was friendly and knowledgeable.
Very good service , thank you Mario Espinoza
Trini Ramirez did exceptional work helping my family get a beautiful VW suv. Trini sold me my first truck in Del Rio TX so I already knew to expect only the best customer service experience possible. Thank you Trini! White glove service experience!!
Mario Espinoza is your GO TO! Perfect person to help you find your dream car! Amazing!!!
Mario Espinosa was **attentive** and provided excellent service! He was patient, friendly, and made the entire car-buying experience smooth and enjoyable. He took the time to answer my questions and made sure I felt comfortable throughout the process. I highly recommend Mario to anyone looking for great customer service!
Mario was exceptionally helpful. I am a previous buyer and Mario has always been very knowledgeable and even after the purchase, always takes my call if I have any questions or need assistance. He is definitely an asset to VW.
As a very happy repeat customer of 13 years, there is no one who will take care of me and my family better than Mario Espinosa! We have bought 2 jettas, 1 Passat, 1tiguan and an atlas from Mario. He is THE deal getter and we won’t go anywhere else.
Had a great experience. Robert was extremely helpful through the entire process! He is definitely someone I would let date my daughter!
I can't say enough great things about Mario Espinoza. He has helped most of my family members with the best service and best deals available. Thank you, Mario!!
Very knowledgeable and helpful. Even after the purchase was helpful.
(Translated by Google) My second truck in the last two years and always with the best salesman Mario Espinoza, always attentive with his personalized attention, the best experience. (Original) Mi segunda camioneta en los últimos dos años y siempre con el mejor vendedor Mario Espinoza, Siempre pendiente con su atenciones personalizadas , la mejor experiencia.
(Translated by Google) I was looking for an SUV all over San Antonio until I came across this place. My wife loved the truck and the service we received from Mr. Mario Espinoza. Highly recommended! (Original) Estuve buscando una SUV por todo San Antonio , hasta que llegué a aquí, a mi esposa le encantó la camioneta y el trato que nos brindó el Señor Mario Espinoza, súper recomendado
(Translated by Google) Excellent service from the moment I arrived at the agency. They greeted me warmly and answered all my questions. Thank you, Mario Espinoza! (Original) Muy buena atención desde que llegue a la agencia me recibió muy buen y me resolvió todas las dudas, gracias Mario Espinoza!!!
(Translated by Google) Excellent service from Mario Espinoza, very good attention, I highly recommend him, his service was comprehensive! (Original) Exelente servicio de Mario Espinoza, muy buena atención lo recomiendo mucho, su atención fue integral!!!!
(Translated by Google) Excellent service Mario Espinosa, thank you for your attention, I'm happy with my Ram, thank you very much (Original) Excelente servicio Mario espinosa , gracias por tus atenciones feliz con mi Ram, muchas gracias
Mario did a nice job explaining the details and helping me get a better sense of my options. I appreciated his professionalism
(Translated by Google) I absolutely love my truck! It's exactly what I needed to travel with my family. Thank you, Mario Espinoza, for helping me throughout the entire process! (Original) Ameeee mi camioneta , es justo lo que necesitaba para viajar con mi familia, gracias Mario Espinoza por ayudarme en todo el proceso!!!!!
We have had incredible service from this location from start to finish. From the time we started shopping, Mark Fultz was extremely knowledgeable, professional and helpful. He took the time to listen to what we were looking for and helped us find the perfect vehicle for our needs. We had shopped at other dealerships before, and his knowledge and service were on another level which is why we chose to buy from him. He has continued to support us AFTER the purchase as well which is has been so helpful. We had an issue pop up, and he immediately responded, ... Read More DealerRater - Oct 23, 2026
David was really helpful. I noticed my car’s driving a lot smoother since the tune up. I appreciate his suggestions and expertise.
The service department is exceptional. My wife and I drove about 200 miles from San Angelo to North Park VW for this reason. David Collins provided excellent service keeping us informed on the progress of our Passat. Excellent work by all, thank you!!
Exceptional customer service, Mario went above and beyond to get us a great deal and continue to help us even after the sale! Daniel was also a great help in assisting us to reach the finance goal!
We had a great experience. First time at a dealership we felt heard and not pressured
The whole experience was nice from the beginning to the end. The only thing I would improve upon was the make ready. I don’t know if it was short notice but I would have come back later to pick up the car.
I have bought three cars from them since 2012. The dealers were always exceptional. The service department attendant, Andrea was courteous and knowledgeable. I’ll recommend North Park Volkswagen to anyone .
Customer service was beyond exceptional. Everything was explained to me and all my questions were answered.
Great experience, Carlos was a great help and was great at communicating every detail of what was happening with my vehicle. Very satisfied with my service.
The service department did an excellent job at servicing my vehicle. Mario Espinosa was awesome. He loaned us a loaner while they serviced our vehicle. and between Trini Ramirez and Mario Espinosa we purchased another vehicle mind you we were going in to service my Taos. Overall, North Park Volkswagen did exceptionally well. We love NPVW
Fantastic experience! Bought at least 30 new cars throughout my life. This is by far the best experience ever. Highly recommend. Andrew was a pleasure to work with during the process.
Our family has been doing business with the kahlig auto group "North Park" for over 10 years. we will not go anywhere else, because I know we can trust they are being honest and straight about their car sales and service.
Great customer service , Adrian did an excellent job on the purchase of the car. Financing was very smooth and fast, I was in and out of there in 30 minutes. Also Adrian fulfilled all the delivery promises for the car.
They were on top of my appointment. The employees were super nice! The place looked incredible. They kept me informed on everything done to my car! They did an EXCELENT JOB! Congratulations! Very satisfied!!! Thanks Julia congrats to the team!!
Best in the business. Fast efficient friendly and amazing are only a few words I can use to describe the way they take care of customers. Love this place!
Clean, courteous, purposeful, and efficient. Great experience end-to-end. From scheduling to completion the entire evolution was world class..
It was fast, friendly and easy. Great customer service and very informative. Very honest and helpful.
Fast and efficient! They took care of my issue and found a resolution very fast.
Best customer service given by the service department. Jason Backman, my service representative kept well informed on the progress of my vehicle.
I really like this dealership. It seems like they go the extra mile to show they care. We bought our car from Lorin a year ago and he remembered us when we came in for service. Carlos handled our one year service and was very communicative and friendly throughout.
Trini Ramierez and his team was fantastic! We’ve purchased two cars from them in the past two years and it was always fast, professional and right on target for what we could spend Great folks and a fine dealership!
Trini was excellent, he made the process super simple. We will definitely come back in the future.
Great customer service. Very helpful. Was very easy to purchase my new jetta. Thank you very much
Service here takes too long. It is taking them 2 days just to get a diagnosis out on our 2024 Atlas that just started showing the check engine light. After diagnosis, I am sure it will take another day or 2 turnaround time to get the car out. They do not have a rental till October 16th. Just 2 weeks ago, it took almost another 2 days to replace 2 tires. Service is not timely at all. If you dont have an alternative, you're screwed.
