Customer Testimonials
Mark Fultz was fantastic to work with - we drove all the way from Austin during peak traffic hours to work with Mark. He took the time to listen to our needs and work within our parameters on the best possible options for us to choose from. We are so happy with our new VW Atlas, and can't thank Mark enough for how seamless the process was - thank you! Can't recommend him enough!
Working with Debbie Galm and Glenn Fowler at North Park Volkswagen was one of the best decisions we made when purchasing our new vehicle. It was a no pressure and quick process that left me and my wife very happy. Please if your looking for a solid, safe, and dependable vehicle look no further then North Park Volkswagen.
Chelley always provides the best service. We have been to her 4 times and we will be back again
I had an electrical problem with my 2011 Diesel Jetta. I had seen local auto repair people with no joy on solving my problem. I drove 90 miles round trip to leave my Jetta in their care. They triaged my VW, recording it on camera so I could see what they found. The happy ending was they solved the problem and I have my fun car back. I would recommend them to anyone.
Such a great team! I appreciate their knowledge and guidance. Professional and very transparent in the service they provide.
Mark Fultz and the team at North Park Volkswagen did a great job. Quick and easy. The Atlas is great! Highly recommend!
Hassle free and honest team. I really appreciate the attention to detail and upfront pricing.
Fermin was very professional, knowledgable, helpful in the purchase process. The dealer pricing is straightforward and competitive. Overall a great experience.
The staff was super helpful overall. Debbie was AMAZING! She was attentive and quick to answer all of my questions. She even helped me out when I decided at the last minute that I wanted a different trim level. Debbie has been there for me this past week after my purchase, answering any questions I have and even checking in to see if I'm happy with the car. This experience was so wonderful that both my parents and my husband want a VW next!
If you’re looking for a great place to buy a car and have a great car shopping experience you must visit North Park VW. I had the privilege of working with Ms. Riki Butler and she is genuinely amazing and also listens to all your needs. Making sure you are comfortable with your purchase. Highly recommend!
Chelley was very helpful and made the car buying experience stress free. She, along with the other employees were kind and genuine.
Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
Scott Day was an experienced professional, who listened. Impressed with his knowledge of the ins and out of old and current VW Jettas. Appreciated his taking the time to personally deliver our Jetta. This is our fourth Jetta from North Park.
Sure! Here's a polished and professional rewrite of your recommendation: --- **Outstanding Experience!** Debbie Galm is an exceptional sales representative. Even after the purchase, she went above and beyond to provide outstanding service. Her dedication and support truly set her apart. I highly recommend her! And the service department at North Park Volkswagen.
Great experience at North Park VW. Second car we bought here, both with Chelley Mendoza, and both were great experiences. Chelley knows her stuff and she’s great to work with.
Had the best buying car experience working with Mauricio McFarlane! He was so helpful with everything. I can’t emphasize how much I appreciate his customer service and friendly attitude. He even checked on us after we had made the purchase of the car. I recommend him 100 percent! All the people that I met at this North Park dealership were very attentive and never too pushy like others bad dealership I’ve dealt with in the past. Thank you Mauricio!!!!!!
Had the most amazing experience a few weeks ago here at North Park VW thanks to Debbie! She really went above and beyond from the moment my family and I walked in, to making sure I was comfortable and confident before driving off in my new to me Volkswagen! Even after, Debbie was extremely flexible and her communication was exceptional as we had to rearrange around my family's busy sports schedule to have some touch ups done. Once we were available, Debbie had a rental ready to go as soon as I dropped off my car, let me know ...
I lost my beautiful 2019 VW Jetta SE to the recent hail storm in Kerrville, TX. It was a total loss at over $22,000 in damage and I was driving the car when it happened. We had golf ball and baseball sized hail. I went from that experience to North Park Volkswagen and there was introduced to Chelley Mendoza. You know when come across an exceptional human being and that is what happened when I met Chelley. Purchasing a car when already under stress can be super challenging. Chelley could see, understand and empathize with my situation while maintaining a solid, professional ...
My experience with North Park VW was truly exceptional. Very knowledgeable team. Chelley Mendoza walked me through and explained all the options in the suv before and after the sale. Jamal Deias did a great job in financing my new vehicle. I'm very grateful to the whole team!
Jerimi, as always was on top of service and communication. If I had questions, he responded quickly.
I already wrote an excellent review but I believe it did not save properly but please excuse if you see 2 reviews. Service advisor Jeremie met me in the service bay. We discussed my 30,000 mile maintenance checkup and my concern about my infotainment center which has given small problems soon after I purchased the vehicle. The service technician performed all of the checkup and Jeremie asked me to talk to the technician about my infotainment problems. He performed a complete update up to VW standards. He then told me I would have to reset the specifications that I want. I left ...
Just purchase a vehicle this past weekend at North Park Volkswagen! After trying to work a deal out with multiple dealers for weeks, Debbie Galm went above and beyond to earn my business with clear and straight negotiations - she was very helpful and always available, streamline communication through text was key and she did it we no hesitation - got a great deal - many dealers won’t even talk numbers unless you are in the showroom. They even found the exact vehicle I wanted within 24 hours since they didn’t have it in stock. If you are looking ...
Welcoming. Great customer service. Knowledgeable. Not pushy. Lorin is awesome! Will visit again for next VW.
Jeremie was very helpful and took the time to answer all my questions. Appreciate all your assistance Jeremie.
Things started off great, then got a little rocky but because of a mix up due to miscommunication but due to great customer service, effort, and the help of Trini and his sales manager, I was able to get the exact car that I wanted. I really do appreciate them for making things right for me. Overall, I am satisfied with my experience.
I have nothing but great things to say about north park vw! I recently just purchased a new 2025 Jetta gli and am absolutely in love with it. I’ve been going with Debbie and Danny for a few years now! They have helped me trade my vehicles as well as giving me advice what is the best thing I should do when I had another dealership falsify my information and gave me a bad contract! They have been absolutely amazing to me and will continue to only work with them! If you need to purchase a vehicle I recommend Debbie ...
Beautiful facility, helpful employees, easy purchasing process, comfortable chairs, great product with excellent value. Thank you!
Great service by Fermin and Mark in Finance. Location was convenient and the building itself was very clean. Could not have asked for a better cary-buying experience.
The team at North Park took great care to solve issues with my vehicle that were caused by another dealership. I chose to go North Park because it is closer to my house. And, my wife takes her Toyota to North Park Toyota and tells me how great the service there is. I was greeted right away upon arrival, and was given a reasonable estimate of time for my oil change. The waiting area is roomy, has a fountain soda machine, and a coffee machine that will make you lattes! After a short while the service director came over to ...
Fermin the salesman was great help and took great of us. Explained everything to us about the car
We would like to recognize the excellent customer service we received from Product Specialist Kat Sargologos at North Park Volkswagen when searching for a new car. We visited five dealerships last week, and no one matched her professionalism, honesty, and customer-focused approach. She is the opposite of everything you read and hear about car salespeople. Keep up the great work Kat!
I recently purchased a crossport that i love ! Jaime helped me each step of the way , he answered all my questions and took his time to help me find the perfect vehicle i wanted at the price i was looking for. My experience purchasing my car was excellent , i will definitely work with Jaime again in the future !
The entire team and staff was amazing and so helpful and knowledgeable. I never felt pressured to buy. Rikki Butler was outstanding and went above and beyond to help make this purchase memorable. I would highly recommend her!!!
Very pleased with the customer service at the VW North Park location! Very welcoming, helpful, and not pushy. Purchased a new VW. Excellent experience with Lorin Chadwick and special shoutout to Fermin and Mark (finance team)! Lorin was very patient and not pushy and provided me with all of the information about the vehicle, and he was VERY knowledgable about the vehicle I was interested in. Excellent communication and he went above and beyond. Thanks Lorin, I love my car!
Salesman Ram has been great. Always responds. We have only used him for the 3 VWs we have bought. Finance guy Dan gets the job done
Awesome experience and what I loved that it was the price that I was told online and no secret additional costs
Our salesman went above and beyond to get the vehicle we loved in our budget, and with all the accessories we wanted as well. Ask for Ram, he won’t stop til he gets you in the right vehicle.
Friendly staff, good communication, and informative descriptions for the services rendered. Good to know I can count on a dealership in the same ownership group I am employed by.
If you’re ever in the market, go see Chelley!! She made me feel welcomed and never felt made me feel pressured. Best buying experience I’ve ever had!
Trini Ramirez assisted me with the purchase, I explained my financial situation, he and the finance manager made it happen! I couldn't be more grateful. I found the vehicle (online) on a Monday by Wednesday it was delivered to me in Austin. Exceptional team!!
Best service ever I do recommend to everyone go there whenever they need their car fixed. Thanks for everyone working there
Kat & Jaime were great sales people! Kat made the process super easy of ordering my vehicle & updated me throughout the whole process. Very professional & answered all my questions! I highly recommend doing business with Kat & Jaime for your next vehicle purchase.
Flo made our experience super easy and made sure we were satisfied with our final decision. We were able to test drive several options and got a great car for our sons first vehicle!
I had one of the easiest & fun experiences at North Park Volkswagen when I purchased my beautiful Atlas. Riki Butler is beyond amazing at what she does. She listened to what I wanted (more importantly what I didn’t want) & I purchased the vehicle that I test drove!! Honestly, I will follow her wherever she goes as long as she is available!!
Mauricio was an amazing person to work with. No pressure salesman and attentive. When I get ready to buy another VW he my go to guy! Thank You.
My husband bought a vehicle from Chelley Mendoza recently. She was very helpful, informative and easy to communicate with. She made the experience seamless and memorable. I’ve referred many friends and coworker to her.
Upon visiting for an oil change, I was thoroughly impressed by the exceptional service provided. I intend to return for future appointments.
Great staff, professional outfit, exceptional deals. The sales force are accommodating and polite, and you get service with a smile.
Recently I had been having problems with my 2020 Chevy Equinox. I knew the time was coming to have to trade it in and get something new. I had met Glen Fowler a few months ago and I told him I may be coming to see him soon. Well sure enough I reached out and he connected me with Kat Sargologos to help me get in the car that was right for me. Not only did she go above and beyond to help me but I didn’t feel any kind of unwanted pressure from her or Glen to buy right ...
We had a wonderful experience getting a new VW Atlas with Kat Sargologos! She is very patient and very knowledgeable. She made sure we got the right model that will fit our needs & wants. (So many models and features as well selections of many pretty colors!) I really appreciate how she help me set up my new app on phone afterwards and made sure we were well taken care of. Thank you Kat!
My husband has been driving Volkswagens from North Park for many years. He has always bragged about the service department, which is of the utmost importance to me. So, when it was time for me to purchase a new vehicle last September, I didn't even shop around, I went straight to North Park Volkswagen. When I had a repair this week, my experience with the service department was first class and exceeded all expectations. Jason is my husband's service advisor, and now mine as well. He was on top of everything and my car was taken care of ...
I can’t recommend Kat Sargologos enough! I originally went in to look at a different car, but it just wasn’t the right fit for me. Kat really took the time to listen to what I was looking for and ended up showing me the Avalon, and I’m so glad she did! What I appreciated most was that she wasn’t pushy at all. She gave me space to think about it, which is so rare in car sales. Since I was seriously considering buying it, she even let me drive it for the weekend as a renter ...
We arrived knowing exactly what we were looking for (I like to research). Once I arrived and was greeted by Kat, I knew the experience was going to be great. Her friendly demeanor and personality come through very naturally. She the took time to get to know us and we weren't just a sale she needed to make. She made the whole experience personal. Working with Mark was also a great experience, we were there late after the closing hours and did not feel as is we were being rushed. Mark was able to get me a great rate ...
I recently bought a 2024 Taos a couple days ago and 100% recommend going to Kat or Lorin if you're looking to purchase a vehicle. They were both very helpful and understanding for what I was looking for even after I purchased my vehicle they were checking up to see if I loved everything and I really appreciated that.
Riki Butler was amazing in helping me purchase my first car ever! She was very patient & informative. I went to another dealership before and they were giving me payments at $679/month. Riki saved me money getting my monthly payment to $435! Ask for Riki, you won’t regret it!
I highly recomend Riki Butler at NP VW! What was sure to be a long and stressful experience was the total opposite. I was nervous about making a big purchase, but she was incredibly comforting with her knowledge and expertise without any pressure. Everything went smoothly and I am one happy customer!
I always have such great experiences when I come here . AND YES, I have bought three vehicles here and the customer setvixe never changes. Everyone works together as a team to help the customers in the BEST way they can. Riki is my go to ALL the time when I am in of another car...
I recently purchased a certified pre-owned 2024 Volkswagen Taos from North Park Volkswagen, and I couldn't be happier with the entire experience. From the moment I walked in, Riki Butler was incredibly helpful and patient. She listened carefully to my needs and helped me find the perfect vehicle within my budget. The car's fuel efficiency is amazing. The financing process was smooth and transparent, and the finance manager explained everything clearly. I highly recommend North Park Volkswagen to anyone looking for an stress-free and enjoyable car buying experience. I'm thrilled with my new Taos!
We just got a Brand New Vehicle from Volkswagen. Riki made the Buying experience absolutely easy as 1.2.3. She met all my Husband's check points on the Vehicle. It was In and out in roughly 2 hours. I would 100% recommend making appointment with her. She was absolutely amazing from start to finish.
Always receive great customer service from Service Advisor Andrea Delarosa when my vehicle is dropped off for service. Timely and always informed with any specific details regarding my vehicle may need in the future.
Scott Day is the most awesome sales rep ! He has been there for us for several vehicles and helps with all Kinds of questions ! Jeremy in the service dept is great for looking after my bug when it is getting serviced . He pays attention to details and listens well . When Jeremy takes care of my bug I never ever have to be concerned ! It’s always right ! Give Jeremy a raise !!!! . (I do however wish that it was easier to actually call the service desk . It seems hard to reach the service desk no matter what time of day you ...
Riki Butler was amazing. She answered all our questions and helped us find the perfect vehicle to fit our needs.
"I had an excellent experience at this location and I’m beyond satisfied with the service. Andrea was incredibly friendly and professional, and they made sure to explain exactly what was needed for my car and I really appreciated how transparent they were about the costs and timelines. They were efficient and got my car back to me in great condition, running smoothly and as good as new. The waiting area was comfortable, and I could tell they care about providing a pleasant experience for their customers. The whole process was stress-free, and I left feeling confident in their ...
Have been using North park VW since they opened and is always a seamless service experience. Andrea is always on it and keeps me informed every step of the process.
I purchased my vehicle from Riki Butler who is always such a great help. Riki is very knowledgeable about all the cars and showed us numerous vehicles until we found one we loved. The process was easy and she took great care of us! I would definitely be coming back to this dealership in the future thanks to the wonderful customer service. Thanks again Riki!
I have bought 2 VW Atlas in the past 4 years and the experience was great working with Chelley Mendoza. She goes all out to treat her customers right and even delivered and installed the plates at my home.
I had a great experience with all the staff at North Park Volkswagen, but especially our salesperson Debbie. She helped us find our perfect fit without pushing us into something we couldn’t afford. Highly recommend North Park Volkswagen!!
Purchased a 2022 Tiguan , Debbie Ellen was more than helpful she kept me informed during the complete process. This is my second vehicle I have purchased from Debbie Ellen . If you’re looking to buy consider giving her a call. This dealership is great from start to finish !!
Had a fantastic experience purchasing a vehicle at North Park VW. Our salesman, Mark Fultz, was excellent—no pressure, easygoing, and extremely knowledgeable about the cars, warranties, and service department. He made the process smooth and stress-free. The finance department also worked hard to get us numbers that fit our budget, which we really appreciated. Overall, it was a great experience, and I would definitely recommend buying from North Park VW!
I've bought 2 vehicles from Riki Butler. Best experience with her every time!! Will be back to buy another from her soon!!!
Thank you to Luis and the service department for their quick response getting me and the family back on the road during a busy spring break.
We recently went to North Park Volkswagen and purchased a vehicle🤩 Riki Butler made the whole process an experience amazing with her impeccable, customer service, friendly attitude, and ability to get us what we were looking for within our budget💕 I highly recommend everyone go to North Park Volkswagen for any of their vehicle needs and I especially recommend they ask for Riki Butler🤩🤩❤️
My mother recently purchased a vehicle from Volkswagen from Riki Butler. Riki was professional, Friendly, And she assisted my elderly mother with patience and Understanding . She really made this process simple as can be, and she kept us up-to-date with everything that was happening. We will definitely be back to Volkswagen and requesting Riki Butler. Volkswagen is lucky to have her! I will be sending more Friends and family your way! Thank you so much Riki and Volkswagen!!
Riki Butler knew exactly what I was looking for and got me my dream car. She was so helpful in helping me with the financing. She is extremely knowledgeable and my go to car seller. Np Volkswagen is the place for great service!
Amazing experience as always. Kat was a pleasure to work with. The finance department is meeting reproach and the best I e ever dealt with
The entire experience was top notch. From my sales associate Kat…to the effortless and totally awesome finance experience to a seamless delivery. I will always go to Northpark VW…the best there is
Great environment and everyone was very helpful. They made the process as calm as can be and not stressful.
Friendly service, exceptional shopping experience. Responsive and caring staff from the moment you walk in the dealership.
MANNY WAS THE BEST!!! He made purchasing a new car for us very pleasant. I would HIGHLY recommend MANNY!!! Thank you!
Kat was so helpful to me. She took her time and endured my unsettled state of mind. She did not pressure me, but pointed out things I should know about my car and the new one to take its place. Everyone was friendly and worked well with me. I am a loyal VW Jetta girl and always will be! The Jetta is a fine, elegant, yet simple sedan. Kat and North Park have become part of the fabric in my quilt of life.
I spent quite a bit of time at the dealership and everyone was super kind and helpful! Chelley went above and beyond with the entire process and explained everything so well. I felt very taken care of and will highly recommend!
I will never buy a car from anyone but Debbie. As a single mom, I need transparent & respectful service without the run-around. Debbie was the rare person who gave me both these things and so much more. Will continue to buy from & recommend North Park as long as she is there.
Scott is the man! Helped us find the perfect van to replace our old one. Very easy to work with. Helpful and knowledgeable.
This is the only place I bring my car! They baby my baby just like me! Thank you for being exceptional in customer service and in your automotive service!
Jerome is a gentlemen, polite, and works fast, he knows the car features and showed them to us. Pleased to work with him
Service my vehicle since 2018 have been to other dealerships and always get exceptional service here at North Park thank you
Kat and Mark were amazing!! The buying process was simple and easy. I Highly recommend.
I had an exceptional experience with the service representative. She was very helpful and friendly throughout our visit. I will be going back to y’all for any further maintenance. Thank you
Very friendly and organized. Really helpful and knowledgeable personnel. Best dealership I have been to. Ramiro was easy to work with and answered all our questions and more. This experience has been the best dealership experience I have ever had. Thanks again VW and Ramiro for making our day and putting us into an amazing new Buzz!!
Much pleased with the service. First time here and will Derringer be b back for future service
Nice building and mostly welcoming staff. Sometimes they're stretched a little thin but likely not their fault
Sales Mgr & Salesman Mauricio were exceptional. They’re all about service. They made the experience great.
I always experience exceptional service at NorthPark Volkswagen including this past Friday by Mr Luis Vieyra! I was in and out within a hour. There is another VW dealership closer to home but I will continue to make the drive to this VW because of the great service. I never have to wait to get serviced unlike the VW dealership I used to purchase my car. Thank you!!
Fermin was very friendly. We were looking for the perfect used car to fit our needs. He helped us find the perfect one.
RJ Velez called me at home to ask if I would let him evaluate my 2022 Taos, and I was going in for service anyway, so I said sure! So he got me such a great trade in value on the Taos that I was able to swap for the brand new 2024 Tiguan SEL R-line. RJ worked hard to make this deal work!
Chelley and Javon made this second VW buy uncomplicated, FLAWLESS and simply too easy for us!
RJ was amazing! He was very transparent and understanding about everything from the beginning of our interaction to the end. After purchasing the vehicle, he personally drove it to my driveway in New Braunfels. I will definitely be back!
Very satisfied with entire service provided by VW. Jeremie text me and I really appreciated that. It was done when predicted and the cost was very economical.
Amazing service. VW North Park will take care of you! Thank you to Debbie and Glen!
I got the very best service from RJ Velez! He was exceptionally helpful in facilitating the trade of my 2022 Taos for a 2024 Tiguan. He pushed for the best deal, and I trusted him totally.