Customer Testimonials
Extremely quick service. Jeremie was helpful and friendly. I look forward to working with him in future service appointments.
A pleasant place to see all the new & used Volkswagens. Our saleswoman, Riki was easy to talk to and was concerned about our happiness and satisfaction!
Great dealership clean and friendly customer service. The wait isn’t long at all! Enjoyed!
I recently bought a car from North Park Volkswagen and had a fantastic experience. The staff was friendly, knowledgeable, and patient, helping me find the perfect vehicle for my needs. The dealership was clean and well-organized, and I felt well taken care of throughout the process.
Jeremie Schultz is very helpful in making decisions on which repairs we needed at this time and wait for next visit for others, which is very important being retired .
Salesman was fantastic. He helped us look at three different vehicles to find right one.
Did a great job servicing my vehicle and wait time was not extensive. My car was washed as well. Great job!
Chelley Mendoza is a very knowledgeable Master Certified VW Brand Specialist. I have now bought two VW's from her. In total, I have bought 4 out of my 7 VW's from VW Northpark.
Friendly staff willing to listen to my needs amd able to help determine a best option.
Excellent service knowledgeable employees Nice dealership, knowledge staff excellent inventory. Everyone very professional and courtesies easy access,Answered all questions, explained all options Sales person Debbie was great.
Chelley was very knowledgeable, friendly and mostly patient with a Senior driver on a new car, with all this new technology.
North Park had an amazing selection of cars. Mark Fultz was very patient with us as we test drove the Tiguan and Atlas. He took the time to answer all of our questions so we could make an informed decision.
So glad I went to North Park Volkswagen. Florencio Segura really was outstanding. He even fulfilled my request to find a new car without a sunroof. Will definitely be recommending him and North Park VW to anyone I can.
Fermin was awesome , he made the purchase feel like doing business with friends . Everyone was very accommodating as our time line needed to be adjusted as we were in the middle of finalizing financing .
The dealership is nice and has a comfortable environment. Everyone from sales to service were professional and helpful.
The dealership is a very comfortable environment/experience for buying and servicing vehicles. This will be the 2nd vehicle I have worked with Mark Fultz on and has been an enjoyable experience.
The GM Glen Fowler is all about customer satisfaction. He gets a gold star from me along with Jeremie Schultz, Andrea De La Rosa
Ramiro “Ram” Guerra was Very Professional in helping me find a car that I like. He answered all my questions, allowing me to test drive the few I ask for. Hats Off To Mr. Ramiro Guerra! Thank you for all of your help! I decided on the Jetta Sport. I really like my New Car! Thank you again! Sincerely, Zenas “Zen” Deauxpell
A lot of options and the sales people that we spoke to were very helpful and nice
Your concierge services are very helpful as well as you service advisors. The technicians are always efficient and get my car done in a timely manner.
My husband and I really enjoyed Manny, he was very helpful and found me the car I wanted from another location. Thx Manny😊
I bought my car at this dealership and I have had it serviced here for 10 years. I have always received excellent service.
I have always enjoyed my multiple vehicle purchases from North Park Volkswagen. Integrity is everything!
I have no worries with my maintenance policy I purchased when I bought my vehicle. The service department is truly helping me to take care of my car. They are friendly and offer the courtesy shuttle service so you go where you need to go while they do their job. Works out great!
Everyone was very kind and attentive. The service was fast. Couldn’t have had better service.
As always the service department was outstanding, courteous and friendly. Service attendant Andrea is knowledgeable and courteous.
Very friendly and helpful staff that are available for questions, I’ll be a repeat customer.
Debbie was amazing from start to finish! She is truly a pro-very professional and knowledgeable! Go see her if you want exceptional customer service before, during and even after the sale.
Great customer service from Andrea and the girls at the desk. Work done in a timely matter. Thank you!
I have purchased two vehicles from this dealership. Both times service has been excellent and everyone was helpful and patient.
North Park VW treated me fairly and went above and beyond to locate and acquire a specific vehicle for me. They were upfront and fair with me on my trade. Overall, really good experience.
Great service. I would recommend to family and friends. Team was efficient and offered great customer service.
Dealer made the car buying experience easy. Kat my sales person was knowledgeable and a pleasure to work with.
I have bought my last 3 VWs from North Park and Mario Espinosa. I have no interest in looking elsewhere as long as they treat me the way they do.
All staff at North Park VW are always welcoming and provide great customer service and support.
Scott Day was an absolute pleasure to work with and it was a great Experience.
Even on a Monday morning walk-in for a battery, North Park service was quick, professional, and friendly. The complementary car wash may be a little thing - but it's those kinds of things that make a customer feel special. Comfortable waiting lounge helped me to keep in touch with the office. And the video of the multi-point inspection is great!
Fermin was an absolute rockstar. No games played, just got down to business and made a 2024 Jetta leave that parking lot. 11/10 would recommend.
After walking for some other dealers this one was the only one that treat me the right way and got the feeling to buy after getting all the info of the car I was looking at.
Great and friendly customer service. Always on top of things and made the experience of being a car so much easier.
I was very impressed with the service provided when I brought my Tiguan for my first oil change. It took about an hour and I received a video from the tech who worked on my car going over everything that was done.
Customer service was exceptional and every staff member was a pleasure to deal with. We would like to give a special thank you to Scott Day, who made the entire process enjoyable!
Great job for my 10k service. Fast and they did the job right. Free car wash as well.
Friendly very knowledgeable on VW products. Very presentable dealership and had very good inventory on the lot!
Bought over 10 New Cars from various dealerships in my lifetime. I have to say this was the best experience that I have ever had. Everyone working at this dealership was so nice and courteous. Special Kudos to Salesperson Debbie Galm and Finance Director Nicholas Galvan. My wife, daughter and I were treated so well. Thank you to all involved.
Responsive and quick to return calls. Able to work through problems in order to complete the repairs.
very smooth transaction. Scott Day is an excellent salesman. We are new to Volkswagon and Scott knows his product very well. I would buy a VW from him again. So far our new car is great.
I'm a repeat customer because the service and attitude of all employees (sales and service) are exceptional. Purchase was easy and pricing straight forward. In my opinion North Park VW is the best. Shout out to Florencio Segura, who has assisted me though several purchases, he is exactly what you are looking for in a sales rep.
From the first interaction online with Kat, until the signing day, we were able to communicate easily and do majority of the leg work online, which saved us so much time and was very convenient given our work schedules and family time. We appreciate the work done by Kat and her thorough explanation of the vehicle and its features on pickup day. Thank you for tracking down the exact vehicle from another dealer since the one we originally wanted did not work out. Would highly recommend Kat!
Experience with advisor was great. Did not have any issues at all and car was ready on time
Thank you Mario Espinosa and the North Park Volkswagen Team! The sale went smooth and quick. Mario was very knowledgeable and kept us well informed. The team offered us various buying options that fit our needs. Thank you for the great service!
Greatest customer service! Truly exceptional. Great job sending a video with maintenance status. Jason was very helpful and professional. Thanks!
Scott was friendly and answered all of my questions. Left happy and with a brand new vehicle.
Maintenance workmanship top quality Jeremy Schultz always gives true perspective.. Great work Ethic at VW North Park location San Antonio TX.
Was very pleased on my service wasn’t expecting for my repairs to get done so quick. GREAT WORK!
AMAZING! The entire team was fast, helpful, and professional! No attempts to upsell service, and when I asked questions, they provided straightforward answers.
i have been waiting since high school to get a Bug. and i’m when i finally found one Mark Fultz and his team made sure it left perfect. thank you!!
First of all I would like to congratulate Miss Riki Butler on being such a professional and helping me and my family get the right vehicle. We currently were involved in an accident and we did not have transportation and Riki diligently assisted by offering different options and ultimately allowed us to find the best option. We will continue to be VW North Park customers for any future car needs after this experience. Congratulations to Riki and North Park VW for having such a wonderful team.
I know that y’all had trouble with your computers last month, so apart from that everything was good.
My salesman Mark provided prompt and courteous service! I loved the car! Mark went over all of the features
Ask for Mark Fultz He’s the man. I bought a used Toyota without any warranty from them, and immediately the air conditioner stopped working. But they fixed immediately no questions asked, they gave a nice loaner filled it up with gas and everything. they also filled my car up again after fixing it. The buying process was a breeze the easiest car purchase I’ve ever had. Mark is the one you want! He’ll definitely hook you up!
Fermin was a rockstar. He kept our needs at the forefront of the encounter, and was not pushy like salesmen we’ve dealt with in the past. His patience and understanding bring great credit upon himself and the entire North Park VW team.
I was very pleased with the service provided at the dealership. I will definitely recommend people to this dealer.
Trinidad was friendly and courteous. All original communications were via phone and text. He was patient and accommodated our needs. We are very pleased with our overall experience. Thank you Trinidad for going over all the details and patience while we figured out how to use the myvwmobile.
Great Customer service! Ryan was Great! Highly recommend North Park VW for your next vehicle.
I worked with Chelley on the purchase of my Passat and couldn’t be happier. The purchase went smoothly and I never even had to step into the dealership. I will most definitely work with Chelley on my next purchase.
We've bought several cars from the North Park family, and Scott Day has been a consistent and wise advisor as we navigated our options with our past 2 VWs.
It is very good experience and good service especially my dealer RJ was so helpful.
The service was excellent, thorough, professional, and timely. I always have a good experience. Jeremie is an excellent and honest service manager.
Super staff. Treated me professionally and kept me up to date on my vehicle progress and shared a video of the critical items in Spokane serviced.
Very busy! But I guess that’s a good thing. Good energy throughout the building. I love the service department. Very informative, helpful, and considerate of my time. I come across town to this location because the customer service is great every time.
service department is best vw service in sa!!!!!!!!!!!!!! Talked with the GM -kevin, he was the nicest and most informed person -GREAT CUSTOMER SERVICE, YOU ARE LUCKY TO HAVE HIM!!!!!!!!!!!!
Debbie was amazing! She never rushed me in my decision and always explained every little detail and doubts I had. Great experience!
Service was faster than expected and the advisor was very helpful. I was pleased with the service provided at North Park VW
Jason was great in helping me get in and out of the service department for a battery/car program. I sincerely appreciated it very much!!
Kat was super patient and helpful throughout the process. She really went above and beyond and I so appreciate her!
The staff was very professional and transparent throughout the entire process, and I would recommend this dealership to others.
Trini made my first time buying a car smooth and easy! Great staff and efficient people. Thank you Daniel in Finance as well.
They were professional and quick. The facility was clean and catering to their customers. Very nice!
Jeremie was professional and polite. He took excellent care of us during our vehicle's annual service.
Great sales experience from beginning to end. For my first EV purchase, it brought great comfort to have someone like Scott Day, whose vast knowledge on EVs in general. This is only my second car in 11 years. My last purchase was also from North Park VW. Glenn runs a great team and ensures his customers are satisfied no matter what.
The staff is easy to work with and very responsive. I would definitely recommend to others.
Very friendly. I explained what I wanted and I fell in love with the VW Atlas. It checked all my boxes.
Great people. Straight forward deals. Trini helped us in every step from test drive till the vehicle delivery.
Steve in service always gets the job done, as well as my technician Harrigan, great working with both of them!
I highly recommend North Park Volkswagen dealer to anyone who is interested in purchasing a new car. Purchased a 2024 VW Taos SE from North Park Volkswagen last week. Had minor issues with the car. However, with the superb customer oriented skills and dedicated support of the staff, issues got fixed and resolved on the spot. Therefore, it is my pleasure to thank each and everyone of the following staff for their five star customer service skills and assistance: Mr. Trinidad Ramirez (Product Specialist) Mr. Luis Garcia (New Car Manager) Mr. Jamal Deais (Business Manager)
So happy that I always purchase all of the possible warranties. What are the odds of getting two nails in your tire at the same time and it costing you nothing for a brand new tire. Steve is the best!!
Very professional and friendly...all while doing an excellent job and taking care of the problem as quickly as they can
My service advisor, Steve provided a special experience going back to the old days before the computer age took over by documenting all transactions with plain old pen and paper. Impressive to see the flow was business as ususal.
great attitude and accommodating. My appointment failed to get updated due to system error. Service rep. set up a new one and got my car taken care of.
Scott was very helpful. He listened to my needs and helps me find the right vehicle.
Great customer service especially Mrs Galm. The vehicle I got from you guys really meets my expectations
Easy check-in. They have a nice waiting area. Service was quick. They did excellent work.
Exemplary customer service! Knowledgeable service technicians! A very generous complimentary shuttle service! A comfortable waiting area for customers! Tasty snacks and beverages--all free, o' course! And the shuttle driver, Liviu, is simply outstanding! He deserves a raise! He represents the NorthPark VW Dealership in such a positive way! His kindness is immeasurable and his concern for customers is remarkable! I can't say enough good things about NorthPark. They serviced my car after I failed to keep numerous scheduled appointments and then ultimately showed up without an appointment! I was willing to leave my car until they could fix it (...
They are always very welcoming and attentive any time we visit! Any time we have questions or concerns they answer them with no issues!
They were friendly, helpful, and made me feel comfortable making my vehicle purchase. This is my second purchase and definitely not my last.
The service team is truly amazing, they explain in detail and listen to our concerns. Keep up the great work!
Online scheduling system had been down and although we called in an appointment, we were not on the list. Steve took us in anyway and all work was performed to our expectations and in a timely manner.
Andrea in service has always taken care of our cars, and we have owned multiple VW products. She is knowledgeable, attentive, helpful, and always pleasant. She also communicates all needed information. North Park Dominion is fortunate to have her employed there, as are we as customers! Thanks.
Everyone is so courteous and friendly. They really care about you and help you find the best solutions. Albert, Jeremie, Manny, Mark from Finance & Glenn were extremely helpful in the whole process. I’m very thankful to all pf them.