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North Park Volkswagen

I purchased a used 2023 F-150 from this dealer within the last few weeks and had two significant issues during and after the purchase and it remains to be seen what the dealership will do to correct them. To start, it was not made clear to me there was only a valet type key available for the truck until after the paperwork had already been signed and I was getting ready to leave with my family in the truck. The salesman walked up to thank me for my business and to congratulate me on the new vehicle. This is when it was first made apparent to me the valet type key we had used to test drive the vehicle earlier was the only one they had, and it was only clarified when I had asked the salesman where the other key I thought they had was, since we were about to leave. I was under the impression this was intentional and was not the only key available for the truck, but was likely only being used for the test drive. Again, for clarification, it was not made clear to me until after the purchase had already been completed that this was the only key available for the truck. This means there is no key fob features, period. There are no buttons on this key and I cannot lock or unlock the vehicle from anywhere but the door keyhole and the alarm will go off if I do not insert this key into the ignition within 5 seconds or so of the truck unlocking. I now have to pay an additional $500+ for a locksmith or for Ford themselves to make me an actual key fob. I likely would not have purchased this vehicle if I knew in the first place that this was the only key. Perhaps I am to blame for not asking sooner. Second, the truck began having issues with the auto start/stop function as I was driving it into work the next day. This feature was disabled during the test drive before we left the parking lot by the salesman and I am under the impression that this may have been intentional in order to hide the issue. Hopefully I am wrong about that and it was just a coincidence. After diagnosing, I found the battery that was installed last month, according to the date on the battery itself, was significantly undersized and only has a cold cranking amperage of around 500, when these trucks require around 800. According to the CarFax, this date on the battery indicates the dealer would have likely been the ones who had installed it. To put it plainly, this could have not only fried many of the components in the vehicle, but could have left my family and myself stranded. I have contacted the salesman and said I believe it would be best if they at a minimum reimbursed me for the new, correct battery purchase I had to make within the first 2 days of ownership and this seems to slowly be in the works, as the salesman I have been communicating with has said it is in process. It has been over a week and I have no certain confirmation of whether or not this is happening, but I would like to believe it will and am waiting. The key fob situation is up in the air and not something I have asked for help with, but also do not like the lack of transparency about it being the only key in the first place. If the dealer now chooses to help out with this as a result of this review, I would of course be happy to have their help. I do not intend to get anyone into trouble with this, but want others to be aware of the experience I have had so far. I believe it is a dealer's responsibility to own up to any errors or mistakes that occurred, especially in regards to a vehicle this expensive, and to take corrective actions. Aside from these 2 issues, I do appreciate the experience I had at this dealer. Things were very clear cut and dry and there was no lavish upselling or trying to get me into something I didn't want in the first place. The salesman seems to be a good man and I enjoyed my conversations and overall experience with him. He has been helpful in getting the battery situation sorted and again, we will see how this ultimately pans out.

I've bought several vehicles from Mario Espinoza. He's a great salesman and helps me make a great buy at a great price. I highly recommend him!!!

Everything was great. I didn't have an appointment but they were able to get me in quickly.

Wonderful service! The attention to detail was impressive, and they kept me in the loop throughout the entire process. Fast turnaround on getting my brakes changed — couldn’t ask for more.

Working with Mario Espinoza has been one of the best experiences. He is a great person who truly cares about his clients. If you’re looking for a vehicle, go see Mario. He will take great care of you and make the process easy from start to finish.

I definitely recommend shopping at North Park VolksWagen for your next vehicle! Trini Ramirez was my sales person and he was just great! He helped me so much with my chapter in getting a new car! He didn’t view or see me any differently because of my age. I really appreciated his help in my journey!

"Big thanks to Mario Espinosa at Volkswagen I dread the car-buying process, but he completely changed my mind. He patiently answered all my questions, took the time to show me the features, and worked with me to get a great deal. Excellent customer service from start to finish. Go and ask for Mario !

Great experience.. Mario Espinoza is the best, very professional and nice person!! He sold me an Audi Q3 and helped me get the best deal.”

Mario Espinoza made buying my vehicle a smooth and easy experience. He was friendly, honest, and very helpful throughout the process. I'm very happy with my purchase and highly recommend him!

I had the best car-buying experience I’ve ever had! Trini at North Park Volkswagen is phenomenal and patient, , and truly dedicated to customer satisfaction. He made sure every detail was perfect. Everyone at the dealership was friendly, professional, and a pleasure to work with. Thank you so much Trini for all your help I love my new car

I had a great experience at North Park Volkswagen. Mario Espinoza was professional, friendly, and made the entire car-buying process easy and stress-free. He answered all my questions, was never pushy, and genuinely cared about helping me find the right vehicle. The staff at North Park Volkswagen were welcoming and helpful as well. I highly recommend both Mario Espinoza and North Park Volkswagen!

Sales man Trine Ramirez provided top notch service and information when making a purchase or getting the car serviced. I highly recommend him when looking to buy a vehicle!

I had a great experience at North Park Volkswagen. The staff was professional, friendly, and very helpful throughout the entire process. Special thanks to Mario Espinoza for his excellent customer service, patience, and attention to detail. He made everything easy and stress-free. I highly recommend this dealership and ask for Mario if you visit. Thank you!

DON MARIO HAS HELPED ME OUT TRU THE YEARS ON SEVERAL CARS I'VE PURCHASED FROM HIM. THUMPS UP TO LA BESTIA DE DELRIO.

I Bought a vehicle with Trini at North Park VW of Dominion and he made it so easy and smooth, found what I was looking for. Nice guy and very friendly. I would definitely recommend to others. 💯👍