North Park Volkswagen Customer Reviews

North Park VW Customer Testimonials


"My wife and I recently purchased a Passat from North Park. Since then I have dealt with everyone from sales to service to parts and have nothing but good to say about them. It seems like this employee staff was put together with great character. If your in the market for a Volkswagen I would definitely consider North Park, they keep their bubble between the lines."

- M. Picha

"Mario Espinosa is the best! He is the best salesman there he got me and my father into a VW GTI and VW Passat with no hassle! Mario finds a way to work with you through the little thing as well all big things with ease. If you are needing a vehicle ask for Mario!"

- L. Aguallo

"Went shopping for a car, and got told different things by different dealerships, NPVW was able to not only help me clear up some information they were friendly, No pulling you along. They gave you the facts straight up. To me, I didn't feel like they were trying to sell me a car, but show me what kind of Volkswagen existed. I will be going back there to buy my second VW."

- S. Wong

"Hello everyone, I just moved to San Antonio 2 months ago from Carmel, Indiana. I have a 2012cc, thank goodness North Park is right up the street from my house. Eric in the Service Department is exceptional!! He helped me out so much with my car, plus he took the time to get to know me as a person. I was having issues with my air condition bummer for Texas right. Thanks to the great service team I was all taken care of. This review is a month late but not to late to say thank you:), Also, I will add that Scott W. Is amazing!! He helped me so much he made sure that I was well taken care of before I left. I needed a new battery and he helped me find one in my budget. Matt and Michael in the Service Dept are Awesome as well. Thank you all so much. I will always recommend North Park."

- S. Washington

"Today we had our VW Beetle serviced & were fortunate enough to have Erik Ramon as our service advisor. He was knowledgeable, courteous & efficient plus he went out of his way to accommodate us. They furnished us a loaner for the day which helped us tremendously since the repairs were going to take over 5 hours. Also, they included a free car wash & wax! My husband used to be a service manager for many years as well at different car dealerships (including a Rolls Royce/Jaguar dealership) & it was not as nice as your facility. They offered coffee & water, but not coffee, soft drinks as well as crackers. Your dealership is top notch all around in our books & we're so happy we've got our VW & found us a top notch dealer to match."

- D. Bianchi

"Ask for Solomon in service. He's great. I've been going to this dealership since it opened, due to the crappy-ness of Ancira, and the un-knowledgable-ness of Alamo Heights. Can't beat it. And Raul is a whiz with the cars, he used to work at the Puebla plant in Mexico, and is truly a very intelligent guy. As for the purchasing aspect of the dealership, they have excellent prices for cash customers, however, when I tried to finance and lease a vehicle it was a little complicated. They won't give you payment figures up front, only after credit checks, and through the finance guys. The salesman can only negotiate prices of vehicles. Personally, I don't want every dealership I visit running (and dinging) my credit for an inquiry prior to agreement on a purchase, so this can prove problematic for them in the future."

- M. Gergely

"I want to to thank Mario Espinosa my sales man for showing all the volkswagens when I bought my vw passat TDI. Mario knows everything about the vw brand . I have bought many cars and it was by far the best experience I ever had and I also want to thank Glen Fowler director of finance for selling me rim and tire protection for my passat my . I just got a blow out and it's everything got covered by my warranty , rim & tire . Thanks to my neighbor Matt L. Degolladofrom 1/2 price computer repair for assisting me to go get our baby from day care while I had the flat and can't forget Solomon Harris my friend and service advisor for getting me a loaner while my car got fixed now that's customer service and great friends!! At north park vw!!!GREAT JOB GREAT PEOPLE THERE!!"

- B. Espinosa

"If you are looking for a dealership that treats you with fairness, trust and respect, North Park is the place to go. They are sincere when they commit to your happiness as a customer and they go to great lengths to listen and care for you in a reasonable way. They are will to be extremely competitive on pricing (just negotiate!) and when it comes to communication they are clear and firm but not pushy. Throughout the buying process they were efficient, knowledgeable and easy to work with. They are willing to sincerely acknowledge the individual needs and preferences of each customer and they made it truly enjoyable to buy a new car :). They were quick to respond to service requests and gracefully took care of loaner car arrangements. Prior to purchasing, I'd visited a lot of other local dealerships. Each told me they listened, valued my business and that my happiness was their top priority but North Park was the one that actually demonstrated it and it was clear within a few moments of setting foot in the dealership. I recommend them without hesitation, ask for Malcolm and he'll take good care of you!"

- L. Miller

"Took my car in because it needed repair. I talked with Solomon Harris and he told me he'd take care of everything. Needless to say Solomon is one of y'alls best employees. He was very helpful and even got my sense of humor (told me repairs would be 5,000 then said he was joking and it was around 500 lol) I thought that was hilarious. He also saved me 900 dollars by finding an extended warranty on a part. This is where I will always take my Volkswagen."

- I. Wilson

"We buy cars, parts from them. All the staff is VERY professional, respectful. Erik Ramon and Raul at service are great. Sean at parts is spot on all the time. We buy all our VWs from Mario Espinoza, and would not go to anyone else for VW purchases. A++ organization."

- B. Ariercetin

"We found the car we wanted online and used chat to talk to Mario Espinosa; he was very informative and friendly. Since we live in Austin, we wanted to take care of as much paperwork as possible before driving down. Mario helped with our credit application, called and emailed. He kept in contact until we could view the car. We are very pleased with our car purchase and even more impressed with the customer service provided by Mario. I can't recommend him enough."

- A. Ovens

"I had the pleasure of working with Scott Day at North Park VW. He is an honest, very likeable individual who worked in earnest to get me the best deal possible on my car. For my own peace of mind, I did price shop their offer and was astounded to find out that a competing dealer could not match the sale price at North Park. Moreover, I felt that the trade-in value would be better through another dealer who carried the same brand, but in fact, they came in almost 5% less than North Park’s trade in amount! Now granted, once informed, they agreed to match it, but I feel that the dealer who gave the best initial offer should get the sale. I give my highest recommendation to Scott Day and North Park VW, look no further!!"

- J. Smith

"Hit a pothole with my brand new GTI and messed up both driver side wheels and tires. Took to Solomon Harris at north park VW and it was the best customer service I have ever had from a dealer OR ANY mechanic for that matter. Went above and beyond my expectations. Work on the vehicle was done extremely fast and done right. And Solomon was there to give me updates every step of the way. HIGHLY recommended."

- Z. Esqueda

"Miggy helped me to purchase my car, and I could not be more pleased. She was very attentive and friendly, and she made sure that I was fully taken care of. If you are in the market to purchase a car, I suggest you head down to North Park Volkswagen and ask for Miggy if you want to be treated right!"

- C. Kitchens

"North Park VW has made my experience with my New Jetta amazing from the get go. Sales person Miggy Moncada made my buying experience so easy and stress free. She made me feel as part of the family not just a customer. Ever since my purchase she has kept in touch with me, to make sure I am satisfied. My first scheduled service was about a week ago and Solomon Harris; Service Advisor took care of everything. Kept me informed about everything that was getting done on my car. And just like Miggy He made my experience a good one. North Park VW is a great dealership that knows how to treat their customers. Wouldn’t buy my VW anywhere else."

- C. Sanchez

"Took my car in just to update the inspection sticker. A gentleman named Solomon Harris greeted me and I let him know what I needed he cheerfully started getting the process going. The facility and north park vw is very nice he showed me where the waiting area was and even offered to get me a coffee. I was a 30 min wait and at first i though that was a little long but to my surprise Solomon had my car washed I was very pleased with my experience at the service department and it was all cause of Solomon."

- A. Moncada

"All I can say is that I have never met a salesman that actually DRIVES WHAT THEY SELL! Mario Espinosa has his own personal volkswagen-I think he even owns like three, and expresses in his comments and excitement how this is the best vehicle out there. This guy practices what he preaches!! He is the best, professional and with a great personality. Plus that location is FANCYYYYYYYY."

- E. Trevino

"Purchasing a car with Mario Espinosa is a wonderful experience. He really listens to what you are looking for in a car and can zero in on the right one for you....he is a very good educator with the VW cars which helps his clients be extremely happy with their car choice for as long as they own them. VW makes a great car and Mario makes buying one fabulous!"

- H. Gottschalt

"Took my car this morning for a full service, and was surprised by the great service and attention that i received from Mr. Solomon Harris and Mr. Raul Rueda, both offered great service, and where extremely helpful and they both had great answers to all my questions. Excellent and professional service and will definitely take my car back next time is needed. Again thank you very much Mr. Solomon and Mr. Raul for your help!!"

- R. Ramirez

"If you need a VW go to Steve! Steve was awesome to work with. It was an easy in and out at VW Dominion."

- A. Martinez

"I have purchased several new vehicles over the past 30 years (all in San Antonio), and I have never had the type of treatment I got at North Park Volkswagen. The customer service is exemplary. I bought a Tiguan in March 2013, and I love it. The salesman (Jeff Brouchard) was extremely helpful, but not pushy at all. I feel I received a very fair price for my trade-in, etc. I have no hesitation in giving them the highest rating!"

- K. Pope

"I just want to let everyone know that if you're in need of a new vehicle, this is the place to go! Ronnie Vaughn was wonderful, and he made the whole experience pleasant and stress-free. He and his awesome team have helped my brother and I three times in the last few months (and yes that is a lot, but hopefully my brother will learn to drive better) and I must say that we don't plan to go anywhere else in the future. They aren't pushy at all, they will work with whatever parameters you lay out for them, and I honestly feel that they have our best interests at heart. So whether it's a brand new beautiful car or (as in our case) a reliable, pre-owned, first-time car, you can be sure that they will treat you right!"

- L. Alfaro

"Love Love our VDubs and the GUY who sells them to us. Mario Espinosa is the absolute best salesman ever, period. He continues to exceed all our wants, wishes and expectations when looking for a new and/or used car. He has a great support team, from the general manager Brian Gothard, who recognizes us even after the sale is complete, to the service team Soloman, Mike and Gary, who always provide the best VW care for us and our cars. The folks at North Park Volkswagen have a perfect understanding of the term "Customer Service" and execute it like no other dealership we've been to, and that is why we have purchased our fourth car from them to date. Thank you, Thank you, Thank you and see you in 10,000 miles. "

- L. Canales

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