North Park Volkswagen Customer Reviews
- M. Bensen
"My friend recently purchased a VW Passat with the help of Ramiro Guerra and I went along with him and noticed how the process didn't seem like a business transaction at all. It actually seemed like we were old friends. Ramiro was always smiling and not pushy and willing to listen to what Pablo (my friend) was interested in. So I now was needing a vehicle and again, Ramiro was very patient with me as I looked at car after car and finally presented me with a 2015 VW Golf that had all the features I was looking for, but he wasn't aggressive and gave me the opportunity to look at other dealerships and what a waste of time that was. No other salesperson even came close to Ramiro's professionalism, knowledge, and overall charisma. I love my "new" car and will definitely keep this business in mind for my next car purchase! Thank you so much Ramiro!"
- S. Evans
"One of the best car dealership experiences that I've had living in San Antonio. Please go see Steve Roel he is a no nonsense sales rep that has a wealth of knowledge and experience. He didn't just try to put me in a car and go about his business he asked what I was looking for and worked around my financial situation."
- T. Gipson
"Very nice dealership. Very helpful and informative while we were looking at the new Atlas."
- R. Taylor
"I'd like to take this dealership with me everywhere I go and I drive A LOT as a field tech. Excellent for self-esteem and they eat positivity for breakfast. Yes, even the techs.
One of the service reps asked me if I wanted a bottled water while I waited for my Passat during a tire inspection. The car was ready so fast that he didn't have time to get it. They gave me a VW CC courtesy car that day because one was available. Pure. Adrenaline ."
- M. Wheeler
"I never do write reviews but after my experience at North Park, I felt Pablo Serna (my salesperson) was very deserving of one. The service that he has provided has been outstanding to say the least. His patience, knowledge, expertise and attentiveness have been like no other. I've purchased a few cars in the past and this experience has surpassed all by far. From walking in to walking out, Pablo never left my side and made sure I was satisfied throughout the entire process. He was honest, supportive, understanding and on your side, which is what any buyer expects from a salesperson. I feel like he handled a lot more than what any other salesperson would have. He has gone above and beyond for me and all my wants and needs and that's why I write this review. I've had a little bumps and curves since purchasing my vehicle, but Pablo has taken care of every one of them without hesitation, without question and without a negative attitude. He once said to me, "I promise I'll figure everything out. We are in it together and I'm not gonna let you down. Trust me!!" So to whoever is reading this, "TRUST ME" and purchase with PABLO!."
- I. Luna
"I really can't say enough about this Dealership. The people here are exceptional. LUIS in finance, our wonderful sales person Mario and James Cole the Dealerships General manager "Fantastic ". This is a Dealership that takes pride in everything they do .I can honestly say they put the customer first. I drove off in my 2017 beetle yesterday,the whole process took less then 45min. I highly recommend you go to this Dealership if you are looking for a new , used,preowned or dealer certified vehicle. I know I will be back and certainly send people I know there.... Thank you North Park Volkswagen."
- S. Saltmarsh
"Andrew Humphreys helped with the purchase of our new car. He was very helpful, honest, and responsive. He went out of his way to answer questions and take care of every concern or request. In a process that is usually frustrating, he made it easy. The support crew was great too. Could not have been nicer. Thanks."
- S. Mieri
"Called to schedule an appointment to get my recalled airbag replaced in my VW. They let me know right away that there would be no cost for this replacement since VW recalled the type of airbag in my vehicle. One of the service advisors, Jason, was able to schedule me an appointment this week with no problem. Everyone I spoke to on the phone was professional, courteous, understanding, and efficient. Would definitely recommend this dealer."
- V. Arreola
"Simply the best VW dealership and salespersons in San Antonio. I have shopped all three San Antonio dealerships, and the other dealerships pale in comparison, largely due to Sales staff like Mario Espinosa. This has been my best car buying experience in 30 years. I bought a beetle from Mario in 2016, and he has continued to provide excellent customer service 2+ years after the sale. He has stayed in contact with our family and is always there to assist with our needs and to help coordinate our beetles service. Mario really goes above and beyond. If youâ€™re looking for a VW, choose North Park, and ask for Mario. You wonâ€™t be disappointed. If I could add a plus to the 5 stars I would."
- P. Allen
"I just purchased a certified pre-owned Beetle from the North Park dealership. It was the best car buying experience Iâ€™ve ever had. I drove in from out of town. My car was ready to test drive when I got there. They gave me a great value on my trade in and an excellent deal on my new car."
- L. Cripps
"Just bought a car there and Fabiola was amazing!! She helped us find the right vehicle for our family. Zero pressure just help and guidance. Thank you for going the extra mile for us. I highly recommend the dominion VW dealership and Fabiola."
- S. Phelps
"Above and beyond the call of duty. Would like to thank Mario and Andrew for giving me a terrific deal on a new Passat. Also would like to thank the GSM and GM Mr. Cole for helping out on my post-purchase with a few things. Going to buy all my future vehicles here."
- J. Wagner
"I am SO grateful for the amazing service that I received at North Park Volkswagen. My 1990 Westfalia camper van had a major mechanical failure during my road trip from Seattle, WA to South Carolina. With these old vans, it's not always easy to find mechanics with the skills and willingness to help. But North Park VW was willing to give it a shot. Their lead technician was amazing, working with my mechanic back in Seattle to diagnose and rectify the issue. The service center was the cleanest and most organized Iâ€™ve ever seen and they got me back on the road in a few days and the van is driving better than ever. They took great care of me, shuttling me and my gear and my dog to and from my hotel and the shuttle driver was great, giving me tips on what to see and where to go in San Antonio while I waited for the van to be repaired. From start to finish, it was a great experience."
- K. Pearcy
"My wife and I recently purchased a Passat from North Park. Since then I have dealt with everyone from sales to service to parts and have nothing but good to say about them. It seems like this employee staff was put together with great character. If your in the market for a Volkswagen I would definitely consider North Park, they keep their bubble between the lines."
- M. Picha
"Mario Espinosa is the best! He is the best salesman there he got me and my father into a VW GTI and VW Passat with no hassle! Mario finds a way to work with you through the little thing as well all big things with ease. If you are needing a vehicle ask for Mario!"
- L. Aguallo
"Went shopping for a car, and got told different things by different dealerships, NPVW was able to not only help me clear up some information they were friendly, No pulling you along. They gave you the facts straight up. To me, I didn't feel like they were trying to sell me a car, but show me what kind of Volkswagen existed. I will be going back there to buy my second VW."
- S. Wong
"Hello everyone, I just moved to San Antonio 2 months ago from Carmel, Indiana. I have a 2012cc, thank goodness North Park is right up the street from my house. Eric in the Service Department is exceptional!! He helped me out so much with my car, plus he took the time to get to know me as a person. I was having issues with my air condition bummer for Texas right. Thanks to the great service team I was all taken care of. This review is a month late but not to late to say thank you:), Also, I will add that Scott W. Is amazing!! He helped me so much he made sure that I was well taken care of before I left. I needed a new battery and he helped me find one in my budget. Matt and Michael in the Service Dept are Awesome as well. Thank you all so much. I will always recommend North Park."
- S. Washington
"Today we had our VW Beetle serviced & were fortunate enough to have Erik Ramon as our service advisor. He was knowledgeable, courteous & efficient plus he went out of his way to accommodate us. They furnished us a loaner for the day which helped us tremendously since the repairs were going to take over 5 hours. Also, they included a free car wash & wax! My husband used to be a service manager for many years as well at different car dealerships (including a Rolls Royce/Jaguar dealership) & it was not as nice as your facility. They offered coffee & water, but not coffee, soft drinks as well as crackers. Your dealership is top notch all around in our books & we're so happy we've got our VW & found us a top notch dealer to match."
- D. Bianchi
"Ask for Solomon in service. He's great. I've been going to this dealership since it opened, due to the crappy-ness of Ancira, and the un-knowledgable-ness of Alamo Heights. Can't beat it. And Raul is a whiz with the cars, he used to work at the Puebla plant in Mexico, and is truly a very intelligent guy. As for the purchasing aspect of the dealership, they have excellent prices for cash customers, however, when I tried to finance and lease a vehicle it was a little complicated. They won't give you payment figures up front, only after credit checks, and through the finance guys. The salesman can only negotiate prices of vehicles. Personally, I don't want every dealership I visit running (and dinging) my credit for an inquiry prior to agreement on a purchase, so this can prove problematic for them in the future."
- M. Gergely
"I want to to thank Mario Espinosa my sales man for showing all the volkswagens when I bought my vw passat TDI. Mario knows everything about the vw brand . I have bought many cars and it was by far the best experience I ever had and I also want to thank Glen Fowler director of finance for selling me rim and tire protection for my passat my . I just got a blow out and it's everything got covered by my warranty , rim & tire . Thanks to my neighbor Matt L. Degolladofrom 1/2 price computer repair for assisting me to go get our baby from day care while I had the flat and can't forget Solomon Harris my friend and service advisor for getting me a loaner while my car got fixed now that's customer service and great friends!! At north park vw!!!GREAT JOB GREAT PEOPLE THERE!!"
- B. Espinosa
"If you are looking for a dealership that treats you with fairness, trust and respect, North Park is the place to go. They are sincere when they commit to your happiness as a customer and they go to great lengths to listen and care for you in a reasonable way. They are will to be extremely competitive on pricing (just negotiate!) and when it comes to communication they are clear and firm but not pushy. Throughout the buying process they were efficient, knowledgeable and easy to work with. They are willing to sincerely acknowledge the individual needs and preferences of each customer and they made it truly enjoyable to buy a new car :). They were quick to respond to service requests and gracefully took care of loaner car arrangements. Prior to purchasing, I'd visited a lot of other local dealerships. Each told me they listened, valued my business and that my happiness was their top priority but North Park was the one that actually demonstrated it and it was clear within a few moments of setting foot in the dealership. I recommend them without hesitation, ask for Malcolm and he'll take good care of you!"
- L. Miller
"Took my car in because it needed repair. I talked with Solomon Harris and he told me he'd take care of everything. Needless to say Solomon is one of y'alls best employees. He was very helpful and even got my sense of humor (told me repairs would be 5,000 then said he was joking and it was around 500 lol) I thought that was hilarious. He also saved me 900 dollars by finding an extended warranty on a part. This is where I will always take my Volkswagen."
- I. Wilson
"We buy cars, parts from them. All the staff is VERY professional, respectful. Erik Ramon and Raul at service are great. Sean at parts is spot on all the time. We buy all our VWs from Mario Espinoza, and would not go to anyone else for VW purchases. A++ organization."
- B. Ariercetin
"We found the car we wanted online and used chat to talk to Mario Espinosa; he was very informative and friendly. Since we live in Austin, we wanted to take care of as much paperwork as possible before driving down. Mario helped with our credit application, called and emailed. He kept in contact until we could view the car. We are very pleased with our car purchase and even more impressed with the customer service provided by Mario. I can't recommend him enough."
- A. Ovens
"I had the pleasure of working with Scott Day at North Park VW. He is an honest, very likeable individual who worked in earnest to get me the best deal possible on my car. For my own peace of mind, I did price shop their offer and was astounded to find out that a competing dealer could not match the sale price at North Park. Moreover, I felt that the trade-in value would be better through another dealer who carried the same brand, but in fact, they came in almost 5% less than North Parkâ€™s trade in amount! Now granted, once informed, they agreed to match it, but I feel that the dealer who gave the best initial offer should get the sale. I give my highest recommendation to Scott Day and North Park VW, look no further!!"
- J. Smith
"Hit a pothole with my brand new GTI and messed up both driver side wheels and tires. Took to Solomon Harris at north park VW and it was the best customer service I have ever had from a dealer OR ANY mechanic for that matter. Went above and beyond my expectations. Work on the vehicle was done extremely fast and done right. And Solomon was there to give me updates every step of the way. HIGHLY recommended."
- Z. Esqueda
"Miggy helped me to purchase my car, and I could not be more pleased. She was very attentive and friendly, and she made sure that I was fully taken care of. If you are in the market to purchase a car, I suggest you head down to North Park Volkswagen and ask for Miggy if you want to be treated right!"
- C. Kitchens
"North Park VW has made my experience with my New Jetta amazing from the get go. Sales person Miggy Moncada made my buying experience so easy and stress free. She made me feel as part of the family not just a customer. Ever since my purchase she has kept in touch with me, to make sure I am satisfied. My first scheduled service was about a week ago and Solomon Harris; Service Advisor took care of everything. Kept me informed about everything that was getting done on my car. And just like Miggy He made my experience a good one. North Park VW is a great dealership that knows how to treat their customers. Wouldnâ€™t buy my VW anywhere else."
- C. Sanchez
"Took my car in just to update the inspection sticker. A gentleman named Solomon Harris greeted me and I let him know what I needed he cheerfully started getting the process going. The facility and north park vw is very nice he showed me where the waiting area was and even offered to get me a coffee. I was a 30 min wait and at first i though that was a little long but to my surprise Solomon had my car washed I was very pleased with my experience at the service department and it was all cause of Solomon."
- A. Moncada
"All I can say is that I have never met a salesman that actually DRIVES WHAT THEY SELL! Mario Espinosa has his own personal volkswagen-I think he even owns like three, and expresses in his comments and excitement how this is the best vehicle out there. This guy practices what he preaches!! He is the best, professional and with a great personality. Plus that location is FANCYYYYYYYY."
- E. Trevino
"Purchasing a car with Mario Espinosa is a wonderful experience. He really listens to what you are looking for in a car and can zero in on the right one for you....he is a very good educator with the VW cars which helps his clients be extremely happy with their car choice for as long as they own them. VW makes a great car and Mario makes buying one fabulous!"
- H. Gottschalt
"Took my car this morning for a full service, and was surprised by the great service and attention that i received from Mr. Solomon Harris and Mr. Raul Rueda, both offered great service, and where extremely helpful and they both had great answers to all my questions. Excellent and professional service and will definitely take my car back next time is needed. Again thank you very much Mr. Solomon and Mr. Raul for your help!!"
- R. Ramirez
"If you need a VW go to Steve! Steve was awesome to work with. It was an easy in and out at VW Dominion."
- A. Martinez
"I have purchased several new vehicles over the past 30 years (all in San Antonio), and I have never had the type of treatment I got at North Park Volkswagen. The customer service is exemplary. I bought a Tiguan in March 2013, and I love it. The salesman (Jeff Brouchard) was extremely helpful, but not pushy at all. I feel I received a very fair price for my trade-in, etc. I have no hesitation in giving them the highest rating!"
- K. Pope
"I just want to let everyone know that if you're in need of a new vehicle, this is the place to go! Ronnie Vaughn was wonderful, and he made the whole experience pleasant and stress-free. He and his awesome team have helped my brother and I three times in the last few months (and yes that is a lot, but hopefully my brother will learn to drive better) and I must say that we don't plan to go anywhere else in the future. They aren't pushy at all, they will work with whatever parameters you lay out for them, and I honestly feel that they have our best interests at heart. So whether it's a brand new beautiful car or (as in our case) a reliable, pre-owned, first-time car, you can be sure that they will treat you right!"
- L. Alfaro
"Love Love our VDubs and the GUY who sells them to us. Mario Espinosa is the absolute best salesman ever, period. He continues to exceed all our wants, wishes and expectations when looking for a new and/or used car. He has a great support team, from the general manager Brian Gothard, who recognizes us even after the sale is complete, to the service team Soloman, Mike and Gary, who always provide the best VW care for us and our cars. The folks at North Park Volkswagen have a perfect understanding of the term "Customer Service" and execute it like no other dealership we've been to, and that is why we have purchased our fourth car from them to date. Thank you, Thank you, Thank you and see you in 10,000 miles. "
- L. Canales
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